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Contact us

    To help us direct your enquiry to the right team at IDSystems, please can you provide us with a little more information.
    If you would like us to provide a quotation for your project, please complete the Request a Quote on our website. Completing this information will help us to understand the products you require and enable us to provide you with all of the relevant information you need.

    >> Request a Quote from IDSystems

    Seasonal changes to your doors & windows

    As the nights draw in and the weather starts to get cooler and wetter, our after-sales team get the occasional phone call from customers asking about changes to their doors and windows. To offer advice and provide more information we have put together a blog post that covers external condensation, internal condensation on frames and visible water in drainage channels. If you are experiencing any of these with your doors and windows we would suggest reading the information before contacting our after-sales team.

    >> Read our seasonal blog

    If you have experienced an issue with products that IDSystems has installed please complete our After Sales Request Form. This form allows you to enter information about the issue you are experiencing along with uploading and photographs or videos. Once you have completed the form one of our team will be in contact with you to discuss your requirements.

    >> Complete After Sales Request Form
    The IDSystems Product Showcase at the Building Centre on Store Street in London is an unmanned display of our most popular products and you are welcome to visit during the centre's opening times, but should you wish to meet a member of our team there we will make contact with you to arrange a convenient date and time.
    We have a set of theEDGE2.0 sliding doors and SF20 frameless glass partitions installed at the Build It Self Build Education House at Graven Hill in Bicester. For more information about the house and the opening times, and to book a visit please click here.
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    Our address

    IDSystems Unit B2 Rhombus Business Park
    Diamond Road,
    Norwich,
    Norfolk NR6 6NN

    Switchboard

    01603 408804

    Sales

    01603 258640

    Support

    aftersales@idsystems.co.uk

    Open

    Monday - 9am to 5pm
    Tuesday - 9am to 5pm
    Wednesday - 9am to 5pm
    Thursday - 9am to 5pm
    Friday - 9am to 5pm
    Saturday - 10am to 2pm (By appointment only)
    Sunday - Closed
    Open icon

    Our showrooms are open

    To find out the opening hours for our showroom in Norwich and and product showcases in London, Cambridge and Bicester visit the showroom page.

    For those seeking to carry out research about our products from the comfort of your sofa, our virtual showroom contains videos and information about our products. We can also conduct video call showroom tours using Whatsapp or Skype video calling which are perfect for discussing your project and specific details of the systems.

    Photo showing IDSystems showroom

    Our showrooms and product showcases in Norwich and London are open, alternatively you can visit our virtual showroom

    Unit B2 Rhombus Business Park
    Diamond Road,
    Norwich,
    Norfolk NR6 6NN

    01603 408804